This Privacy Statement explains how we collect, use, and disclose your personal information when you use the "FilmazoN service" to access “FilmazoN content” as those terms are defined in the FilmazoN Terms of Use. It also explains your privacy rights and how to exercise them. Certain functionalities or apps that are part of the FilmazoN service may also provide you with contextual privacy information or choices, in addition to the information and choices described in this Privacy Statement. Please note that this Privacy Statement may be easier to navigate when viewed on your web browser.
For questions about this Privacy Statement, our use of your personal information, or how to exercise your privacy rights, please contact our Data Protection Officer/Privacy Office at help.filmazoncinema.com. For general questions about the FilmazoN service, your account, or how to contact customer service, please visit help.filmazoncinema.com.
We collect the following categories of personal information about you:
Personal details: When you create your FilmazoN account, we collect your contact information (such as your email address) and authentication information for your login (such as a password). Depending on how you subsequently set up your account and method of payment, and which features you use, we also collect one or more of the following: first and last name, phone number, postal address, and other identifiers you provide to us.
Payment details: We collect your payment details, and other information to process your payments, including your payment history, billing address, and gift cards you have redeemed.
FilmazoN account/profile information: We collect information that is associated with your FilmazoN account and/or FilmazoN profiles on your account (such as profile name and icon, ratings and feedback you provide for FilmazoN content), “My List” (watch list of titles), “continue watching” information, account/profile settings, and choices in connection with your use of the FilmazoN service.
Usage information: We collect information about your interaction with the FilmazoN service (including playback events, such as play, pause, etc.), your FilmazoN viewing history, search queries on the FilmazoN service, and other information about your use and interaction with the FilmazoN service (such as app clicks, text input, time and duration of access).
Device and network information: We collect information about your computer or other FilmazoN capable devices you might use to access our service (such as smart TVs, mobile devices, set top boxes, gaming systems, and other streaming media devices), your network, and network devices. This information includes:
Communications: If you communicate with FilmazoN (such as contacting customer support via online chat or voice call), engage in our surveys or feedback requests, we collect the contents of such communications. We also collect details of communications that we send you (such as via email, push notifications, text message, or within the FilmazoN service), and information about your interaction and engagement with these communications.
Directly from you: When you register with the FilmazoN service, update your FilmazoN account or profile, correspond with us, or respond to our surveys, you may provide (and we will collect) personal details, payment details, FilmazoN account/profile information, and communications.
Automatically when you use our service: We automatically collect FilmazoN account/profile information, usage information, device and network information, and communications in connection with your use of the FilmazoN service.
From Partners whose products and services you use: We may collect personal details, payment details, usage information, and device and network information about you from third parties whose services you use to access, pay for, or interact with the FilmazoN service.
From other sources: We may collect personal details, payment details, and device and network information about you from other sources, including Service Providers and publicly available sources such as public posts on social media platforms.
We use your personal information to provide, maintain, improve, and promote the FilmazoN service, and to communicate with you. This involves using the categories of personal information listed above for the following purposes:
To provide our service: Including all features and functionalities, websites and apps, user interfaces, and content and software associated with the FilmazoN service. This includes personalized recommendations for FilmazoN content that we think will be of interest to you. We use personal details, FilmazoN account/profile information, usage information, device and network information, and communications for this purpose.
To administer and operate our business: Including processing payments and any gift cards you redeem, sending transactional communications to you, determining your internet service provider to support network troubleshooting issues, responding to your inquiries and requests, and assisting you with operational requests such as password resets. We use personal details, payment details, FilmazoN account/profile information, usage information, device and network information, and communications for this purpose.
To research, analyze, and improve our services: Including analyzing and understanding our audience to improve our services and optimize FilmazoN content selection and service delivery. This may also include processing your personal information in connection with any surveys you participate in. We use personal details, payment details, FilmazoN account/profile information, usage information, device and network information, and communications for this purpose.
To enable Partner integrations and promotions: So that our Partners can promote the FilmazoN service and make it available to you through Partner devices and integrations, based on the specific relationship you have with the Partner. We use personal details, payment details, FilmazoN account/profile information, usage information, device and network information, and communications for this purpose.
To send marketing and informational messages: Including news and promotional communications about our service, new features, available FilmazoN content, and special offers, as well as FilmazoN marketing on third-party services. Any of these messages, including FilmazoN marketing on third-party services, may be personalized for you or your likely interests. We use personal details, FilmazoN account/profile information, usage information, device and network information, and communications for this purpose.
For safety, security, and fraud prevention: Including securing our systems, protecting our business, and investigating, preventing, and detecting prohibited or illegal activities and other security/technical issues. We use personal details, payment details, FilmazoN account/profile information, usage information, device and network information, and communications for this purpose.
To comply with law and enforce our Terms of Use: Including satisfying applicable law, regulation, legal process, or governmental request, and protecting against harm to the rights, property, or safety of FilmazoN, its users, or the public, as required or permitted by law. We use personal details, payment details, FilmazoN account/profile information, usage information, device and network information, and communications for this purpose.
The FilmazoN family of companies: We share your personal information among the FilmazoN family of companies as needed for the following purposes: to provide our service; to administer and operate our business; to research, analyze, and improve our services; to enable Partner integrations and promotions; to send marketing and informational messages; for safety, security, and fraud prevention; and to comply with law and enforce our Terms of Use.
Service Providers: We use Service Providers to perform services on our behalf or to assist us with the provision of services to you. For example, we use Service Providers to provide communications, security, infrastructure and IT services, to personalize and improve our service, and to process payments. We do not authorize them to use or disclose your personal information except in connection with providing their services (which may include maintaining and improving their services). Our Service Providers may process your personal information for the following purposes: to provide our service; to administer and operate our business; to research, analyze, and improve our services; for safety, security, and fraud prevention; and to comply with law and enforce our Terms of Use.
Partners: If you have a relationship with one or more of our Partners, we may share certain personal information with them to fulfill your requests in compliance with applicable law. For example, depending on what Partner services you use, we may share personal information so that FilmazoN content and features can be suggested to you in the Partner’s user interface. Partners may process your personal information for the following purposes: to administer and operate our business; to research, analyze, and improve our services; to enable Partner integrations and promotions; to send marketing and informational messages; for safety, security, and fraud prevention; and to comply with law and enforce our Terms of Use.
Law Enforcement/Legal Compliance: We may disclose your personal information to law enforcement agencies or governmental authorities as required by law, or when we believe disclosure is necessary to comply with a legal obligation, process, or request (such as a court order, or government request). We may also disclose your personal information when we believe disclosure is necessary or appropriate to prevent physical harm or financial loss, or in connection with an investigation of suspected or actual illegal activity. Law enforcement/legal compliance agencies may process your personal information for the following purposes: for safety, security, and fraud prevention; and to comply with law and enforce our Terms of Use.
We keep your personal information for as long as it is necessary for the purposes set out in this Privacy Statement (unless a longer retention period is required under applicable law). Generally, this means we will keep your personal information for as long as you have a FilmazoN account. We may also retain your personal information after you have deactivated your account, for example, to comply with our legal obligations, to resolve disputes, and to enforce our agreements.
Depending on your jurisdiction, you may have certain rights with respect to your personal information. These rights may include the following:
Right to access: You have the right to request confirmation that we are processing your personal information, and to access that personal information.
Right to rectification: You have the right to request that we correct or update your personal information if it is inaccurate or incomplete.
Right to erasure: You have the right to request that we delete your personal information.
Right to restrict processing: You have the right to request that we restrict the processing of your personal information.
Right to data portability: You have the right to request a copy of your personal information in a structured, machine-readable format, and to transfer that personal information to another data controller.
Right to object: You have the right to object to the processing of your personal information.
Right to withdraw consent: If we are processing your personal information based on your consent, you have the right to withdraw that consent at any time.
If you would like to exercise any of these rights, please contact our Data Protection Officer/Privacy Office at help.filmazoncinema.com. We will respond to your request in accordance with applicable law.
Managing your account information: You can review and update certain account information you have provided to us by signing in to your account on the FilmazoN website.
Marketing communications: You can opt-out of receiving certain marketing communications from us by following the instructions in those communications or by visiting your account settings on the FilmazoN website.
Cookies and internet advertising: For information about our use of cookies and internet advertising, including how to manage your cookie preferences, please see the “Cookies and Internet Advertising” section below.
We and our Service Providers use cookies and similar technologies (such as web beacons, pixels, and device identifiers) to provide our service, enhance your experience, and understand how you use our service. A cookie is a small data file that is transferred to your device. We use different types of cookies, including session cookies (which expire once you close your web browser) and persistent cookies (which stay on your device until you delete them).
We and our Service Providers may use cookies and similar technologies to collect information about your use of the FilmazoN service and other websites and applications to provide you with personalized advertising. This is known as interest-based advertising. We work with third-party advertisers and advertising networks to deliver ads on our service and third-party services. These third parties may use cookies and similar technologies to collect information about your activity on our service and third-party services to provide you with interest-based advertising.
We may update this Privacy Statement from time to time in response to changing legal, technical, or business developments. When we update our Privacy Statement, we will take appropriate measures to inform you, consistent with the significance of the changes we make. We will obtain your consent to any material Privacy Statement changes if and where this is required by applicable data protection laws. You can see when this Privacy Statement was last updated by checking the “last updated” date displayed at the top of this Privacy Statement.
If you have any questions or concerns about this Privacy Statement or our use of your personal information, please contact our Data Protection Officer/Privacy Office at help.filmazoncinema.com.
Discover the power of storytelling with FilmazoN, the global streaming platform dedicated to celebrating diverse cinematic voices. Our mission is to empower filmmakers, actors, and producers from every corner of the world, offering a vibrant space where creativity thrives and unique stories come to life.
